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For criminal checks and other instant search products:
If we are unable to generate the requested report, we will give a 100% refund. For criminal checks or social security traces the result “No records found” is considered a successful result and the refund will not apply.
We will not refund fees for cases in which the user enters incorrect information, nor is SentryLink obligated to rerun a report with corrected information.
Because our data comes from public records, we cannot guarantee that information will be complete or fully up-to-date. We urge our customers to review the Our Data section of our site for details on exactly what we cover and how often jurisdictions update their records. Criminal records in particular may have anomalies for any of the following reasons:
- The person was not convicted -- arrest records alone do not generate a criminal record.
- The record was expunged or sealed
- The offense was under a different name or date of birth
- The jurisdiction made an error in recording the name or date or birth
It is also possible to get criminal records that are not the same person that you were searching for, particularly with common names. The computer does not filter results based on race or sex. Because social security numbers are present in only 18% of criminal records, we do not require it to match. Identity verification is a complex area that is not covered by a search of this nature. This is a general problem and not specific to SentryLink. We provide as much defendant information as possible in order to help you decide if that particular record is relevant or not.
For these reasons and the fact that we pay for every search submitted, we cannot guarantee full satisfaction for our instant search products.